ANSWERS TO COMMON QUESTIONS
Do you have showers and toilets? Yes, we have shower and toilet units that are checked and cleaned twice a day. Can we have fires or fire-pits or fire-baskets? Open fires are strictly forbidden. However fire-pits and fire-baskets are permitted provided you keep them under control. We do not offer fire wood on the site but we do have BBQ charcoal. We also have bricks at reception to keep them from scorching the ground. Can we change the number of people in our group? If we are not fully booked on any of the dates you wish to change, yes. If we are fully booked you will unfortunately not be permitted add extra people on, however you can remove people at any time. How close is the beach? Freshwell Camping is only a 2 minute walk from the entrance to the beach which is quite possibly the closest you’ll get to beachside camping in Croyde. Can we pay by card when arriving to check in? Yes, we accept payment via all major debit and credit cards. Can we bring camper vans? We cannot accommodate motorhomes or towed caravans. Regular camper vans and roof-tent vehicles are welcome. Please contact us to confirm your model van in advance if you are not sure. How far is the campsite from Croyde Village? Freshwell Camping is the closest campsite to the beach but we are also a 10 minute stroll away from the village which is straight along Moor Lane and down Jones’s Hill. Can we change the number of nights we book for? If we are not fully booked on the dates you wish to change, Yes. If we are fully booked we will suggest the next nearest date available or other dates we have free. Can we stay if we are under 18? We unfortunately cannot accept bookings for groups of people all under 18 years of age. We require at least one person aged 18 or over who can be held responsible and accountable for the group. Is the deposit refundable? You have 30 days from the date of arrival to cancel your reservation and request a refund. Any cancellations made within 30 days of arrival cannot be refunded. The deposit ensures your space and avoids disappointing other families who might lose out on a pitch due to no-shows. How do I request a deposit refund? If you placed your deposit prior to 30 days of your arrival date, simply send us an email to email@example.com detailing the email address you used to place the booking and your Order Number or PayPal Transaction ID. We will process your refund within 7 days. What is the mobile signal like on the campsite? You can pick up 3G and 3G+ quality phone signal bandwidth from the campsite which is perfect for phone calls and sending/receiving emails but not good for live video streaming. Is there a curfew on returning at night? There is no curfew if returning on foot however we do request you respect the other campers staying onsite and keep noise to a minimum. The large gates to the site are locked at 22:30 so you cannot drive into the site after this time. Do you have waste rubbish bins on site? Yes, we have bins dotted around the campsite area. We do however kindly request you separate your waste into perishables, glass waste and plastic waste and place it into the colour-coded bins provided. Please DO NOT drop rubbish in the field. Do you allow dogs on site? Unfortunately we cannot accept dogs for the safety of others. Guide dogs however are welcome with their owners. We suggest you look on www.thegooddogguide.com for campsites in Devon that do. Can I pay if I do not have a PayPal account? Yes, you can pay with any major credit/debit card via the PayPal payment gateway. When you choose to Proceed with PayPal on our website you are given the option to pay directly using your bank card. Do you have a minimum stay policy? No, you can stay for just 1 day or for as long as you like up until August 31st. You can modify your booking when you arrive as well. How do I make a booking for people arriving or departing on different days? We suggest you place another booking in the basket before you check out which will define the different arrival and/or departure dates. You will pay another deposit for those people but it ensures you are together. Do you have Public Liability Insurance? Yes we are subscribed to a full PLI policy which is designed to protect against claims of personal injury or property damage that a third party suffers (or claims to have suffered) as a result of our business activities. Note it does not however cover claims that a third party suffers as a result of severe/adverse weather conditions or ‘an act of god’ outside of the business control. What do I do in the event of an accident and I wish to make a claim? Notify us immediately. Staff onsite will assess the situation and first take all necessary precautions to ensure everybody is safe. We will then take all notes on the accident and log your contact details. Our guidance to you is that you contact your insurance provider as soon as possible. Our policy is to pass all information to our insurance provider as soon as possible who will be in touch with yours. We will not personally be involved in any part of the insurance claim processes or decisions unless requested by our insurance provider.